FAQs

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Do you provide a domain name for my website?

Yes. If you don’t already own a domain name, we can purchase and cover the annual cost of 1 available domain name. For subscription customers, that renews automatically at no additional cost. For non-subscription customers, there will be a yearly fee for renewal.

If you already have a domain name, we recommend leaving it where it is and we will take care of pointing it to your new website when it is ready to go live.

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Will you host my new website?

Yes. Our plans cover the cost of website hosting on safe and reliable dedicated servers. We also regularly backup your website and keep your software up-to-date to avoid security breaches.

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I already pay for website hosting. Can I keep hosting my new site with that company?

It's important for us to keep our websites hosted on servers we can trust. So we can't move the site we build onto an outside server, no could we import an existing site.  However, once your new website is live, you can cancel your current hosting plan if it doesn’t have any other websites or email connected to it. Contact us if you have detailed questions regarding our dedicated servers and hosting.

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Do you provide email addresses?

Because of the increasing complexity and requirements of email, we do not offer email addresses at this time. We recommend using a dedicated email service such as Google’s GSuite or Microsoft Office 365 for your organization’s email addresses. However, we will setup the necessary MX records to make your email addresses work with the outside email service of your choosing.

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How long will it take to build my website?

For our Simple Site customers, we guarantee a fully built website for you to review and approve in 1 week. After that point we can make the tweaks you desire before publishing your site.

Custom Websites will be ready to launch within 1 month from the date of the design meeting. So, once you've given us the green light to build your site, we'll schedule a design consultation meeting with our team (typically a day or two later), and the countdown will begin. 

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What happens at the end of the agreement?

Once your 12 month agreement is complete, you own your website and all of it’s content. If you choose to manage your site on your own at that time, you are welcome to do so. However, we believe you'll enjoy our services enough to continue hosting and management through DCM.

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Can I cancel or downgrade before the end of the agreement term?

There’s no option to cancel or downgrade the agreement early. This is because we distribute the cost of your initial website design and development (in addition to the unlimited changes, hosting, and backups) over the course of your subscription, and most of the design and development happens at the beginning of the agreement term. However, you’re welcome to pay off the total amount of the agreement at any time and we will honor our commitment to provide our promised services for the remainder of the agreement term.

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Can I upgrade my monthly plan in the middle of my agreement term?

Yes, but because we distribute the cost of your initial website design, development, and included features for your particular plan over 12 your subscription, you would be required to pay the difference in cost between your current plan and the upgraded plan for the months that have already passed in addition to the increased cost per month of the new plan.

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Can I pay by check?

We do not accept check payments. All plans are set up on monthly auto pay from a valid debit or credit card. This is to avoid interruption in payment and to cover the cost of development as well as ongoing updates.

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Can I make changes to my website?

Yes. We can provide you editor access, which makes it easy for you to login and make changes to your website. However, some changes are more difficult than others and we do not provide website training. We do offer UNLIMITED CONTENT CHANGES as part of all of our subscription plans.

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How long does it take for you to make changes to my website?

After your website is live, basic updates and content revisions will be completed within 2 business days. All update requests are submitted via email unless otherwise arranged. New pages and features take longer depending on the complexity of the request.

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Is there a limit to the amount of changes?

There’s no limit. You can request as many basic changes as you’d like within the above turnaround times. New feature requests are limited to the plan that you are on.